complex conflicts

Conflict evaluation & Resolution

Get fast, expert help to diagnose and resolve your
complex conflict situation

investing in the future

Complex Conflict

Are you struggling with a complex conflict situation in your team or organisation? 

Have you noticed the classic signs of dysfunctional conflict, such as:

Have you realised that you need urgent intervention, but are unsure where to start?

We can help you to:

Why use Gooding & Crow to diagnose and resolve

conflict in your organisation?


Emma and Vanessa are experts in resolving complex employment and workplace disputes.


We specialise in diagnosing dysfunctional conflict dynamics, and are trained and certified in the use of Conflict Dynamics Profiling™.


We use that information to design a tailored resolution strategy, using a combination of facilitation, mediation, conflict coaching and specialist abrasive manager coaching.


We are specialist conflict coaches (CINERGY™) and coaches of abrasive leaders (Boss Whispering™ method) 


We are also accredited, experienced mediators specialising in workplace disputes.


We help you guard against future conflict by training your managers to deal effectively with conflict in their teams going forward.

What does the Conflict Evaluation and Resolution Strategy involve?

Briefing with you

Diagnosis phase

Proposal to resolve current conflict

Resolution phase

  • Team facilitation
  • Mediation
  • Conflict coaching
  • Abrasive manager coaching

‘Pulse check’ after resolution

Future conflict prevention strategy

What is the total investment required?

Our fees are £200 per hour, per consultant.  If we recommend Conflict Dynamics Profiling™ as part of the diagnosis phase, there will be an additional charge for this.

The exact number of hours will depend on the conflict interventions needed.  Once we have discussed your conflict with you in a briefing call, we should be able to provide you with an estimate.   

To give you an idea:

  1. Fees for the conflict diagnosis phase (including the strategy report) are usually £1800 – £2000.
  1. Fees for the conflict resolution and prevention phase for a medium-complexity conflict in a small team involving:
    • team facilitation or mediation
    • conflict coaching for 2 individuals
    • a future focused conflict resolution policy

          would be a further £5,500.  

We always recommend comparing this investment with the cost of leaving the conflict unresolved (see our conflict cost calculator).

We use specific, tailored interventions to repair and build productive workplace relationships.

experts in conflict

Introducing the Consultants

Emma Gooding and Vanessa Crow are specialists in resolution of high conflict and complex employment and workplace disputes, are trained CINERGY™ conflict management coaches and have received specialist training in the Boss Whispering™ method of coaching abrasive leaders.  They are also accredited workplace mediators.


Emma or Vanessa would be delighted to speak to you (completely without obligation) to discuss your situation, and how we may be able to help your organisation.