an opportunity for change

Internal Conflict Resolution

Schemes

Establish an effective internal resolution scheme
to resolve workplace conflicts quickly, easily and cost effectively

investing in the future

The heavy cost of conflict

Unresolved workplace conflict is extremely harmful to organisations; it: 

  • wastes management time
  • takes up HR time
  • reduces employee productivity
  • reduces morale
  • impacts on mental health
  • leads to stress, anxiety and sickness
  • causes valued employees to leave
  • leads to employment tribunal claims
  • impacts on customer experience
  • causes reputational damage

Many organisations pretend conflict doesn’t exist. Then, when they cannot ignore it any longer, rely on their grievance and disciplinary procedures to sort things out.

Why is this approach problematic?

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Embracing a New Approach

There’s a huge gap between ignoring a conflict altogether, and sending in the grievance and disciplinary big-guns. 

 

Wouldn’t it be great if your organisation could put in place something that would bridge that gap?  A way forward which:

  • is tailored to your organisation
  • is collaborative
  • is based on honest communication and mutual respect
  • generates win-win solutions
  • provides those solutions quickly, before the conflict causes significant damage
  • empowers employees (rather than investigating and disciplining them)
  • fosters positive working relationships going forward
  • provides a huge return on investment by significantly reducing the costs of conflict

Bespoke Internal Conflict Resolution Scheme

We will work with you to put in place a tailored, effective conflict resolution scheme.  The scheme will enable you to resolve workplace conflicts at an early stage, before they escalate and cause significant harm.

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Why use Gooding & Crow to design

and help you launch your
workplace conflict resolution scheme?

1

We have over 30 years’ experience in the field of workplace and employment dispute resolution

2

Vanessa is a human resources professional with expertise in designing and implementing tailored conflict resolution policies

3

We are specialist accredited workplace mediators 

4

Unlike most mediation providers, we are also trained conflict coaches.  We take a broader approach to conflict resolution, incorporating conflict management and facilitation into our schemes to address early-stage conflict, as well as mediation

5

We are expert trainers, having designed and delivered skills-based training since 2005

6

We specialise in bespoke solutions: both your policy and the related training will be tailored specifically to your organisation

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what to expect

What can you expect from us as your conflict resolution

scheme consultants?

Careful groundwork

We don’t supply “out-of-the-box” solutions.  We ask the right questions, listen carefully, and provide conflict resolution schemes which are tailored to your organisation. 

End-to-end process

We supply everything you need to get your conflict resolution scheme up and running, from building a business case to training internal mediators.

Ongoing support

We work with you to evaluate scheme’s effectiveness, assist you with any adjustments needed, and keep your mediators’ skills up-to-date.

Expert training

We are expert skills-based trainers.  All our mediator training is experiential, relevant and  enjoyable.  We can tailor the case studies we use specifically for your business.

We ask the right questions, listen carefully, and provide bespoke conflict resolution schemes

what to expect

Design and implementation process: what is included?

  • Briefing session(s) with you
  • Support preparing a business case and engaging stakeholders
  • A new conflict resolution policy which integrates with existing policies
  • Advice on recruiting internal facilitators and mediators
  • Tailored experiential training for internal facilitators and mediators
  • Our support to raise awareness of the new scheme internally
  • Our support to evaluate performance of the scheme after implementation
  • Ongoing annual CPD to keep mediators’ skills sharp.

What is the total investment needed to
design and implement

an internal conflict resolution scheme?

The schemes we provide are tailored to our client organisations.  Our fees for design and implementation therefore vary, but are usually in the range of £7,000 to £10,000 (including training and follow-up). 

 

We can provide a detailed quotation on request.

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who you'll be working with

Introducing our dispute resolution scheme architects

Emma Gooding and Vanessa Crow are specialists in the field of workplace dispute resolution.

Emma and Vanessa provide consultancy services to organisations looking to establish internal mediation schemes, as well as training and mentoring internal mediators.

Emma has been delivering mediation skills training since 2006.  Vanessa is an HR professional with many years’ experience of designing and implementing tailored policies and is also a skilled trainer. 

Emma and Vanessa specialise in providing tailored, experiential, skills based mediation and conflict training.  They have a lively, interactive approach and overwhelmingly excellent feedback from delegates.

contact us
Before contacting Vanessa, I had been struggling with an ongoing conflict with someone I am in business with. It had been a constant battle to maintain a professional relationship and it was really affecting my confidence. Through conflict coaching, Vanessa helped me to shift my mindset and taught me to use different tools and approaches to clearly communicate what I needed out of the relationship.
Vanessa prepared me for a crucial meeting with an individual who I had been in conflict with. Through coaching, I felt confident to directly address a way to move forward. The meeting was successful and this gave me huge confidence in being able to shape this relationship moving forward as well as communication techniques that I shall take into all aspects of my life.
Thank you so much for this valuable coaching, I feel so positive about the future!
Vanessa was excellent at coaching me through a longstanding conflict. She was extremely professional, friendly and clear in her approach. I felt thoroughly supported to explore all options and reach my desired outcome. Vanessa is a superb coach, I can't thank her enough
As you know, I was not hopeful that things with my colleague would ever change. However, I wanted to let you know that we have managed to work on a small project together this last week and that we were able to communicate so much better thanks to the strategies we practised. This wouldn't have been possible without your coaching.
Emma approached the mediation with energy and warmth, encouraging us to actively engage in the process
Emma was excellent. She treated all the mediation participants with empathy throughout, which was very much needed after a difficult few months. With her help, we were able to find an agreed way forward, which I didn't think would be possible.
This dispute had been going on so long that we had given up on finding a resolution. With Gooding & Crow's help we were able to do exactly that. Thank you.
Emma is a sure-footed and accomplished mediator"
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