coaching
Coaching for Abrasive
Managers
Achieve permanent change in abrasive managers’ conduct and bring an end to co-workers’ distress
Abrasive managers wreak devastation on the organisations they work for. Their behaviour causes real distress to co-workers, and they rarely have the insight to realise it.
When their abrasive behaviour is not addressed, it leads to:
- loss of productivity
- increase in stress
- anxiety and sickness
- loss of trust in management who have failed to intervene
- complaints to HR
- resignation of valuable employees
- grievances and employment tribunal claims
Time for Change
You already know the abrasive manager’s conduct needs to be addressed, but keep hitting roadblocks. Team training hasn’t worked (the abrasive manager doesn’t think they are the problem!) and senior management seems to be turning a blind eye.
The problem is that abrasive leaders are usually exceptional performers. Management are reluctant to intervene because they are scared the abrasive leader will leave, or turn their aggression on management.
In fact, once abrasive managers have received specialist coaching, they are very grateful for the investment management have made in them.
Wouldn’t it be great to get through a working week without wondering what your abrasive leader might say or do next? Without wondering who will be next to complain or call in sick? Where you could see the toxic environment they created dissolve, and their team begin to work co-operatively and productively?
How is our abrasive manager coaching different from traditional coaching or training?
- We are specialist abrasive leader coaches (trained in the Boss Whispering™ coaching method)
- The coaching is specifically focused on developing empathy and insight into others, which abrasive leaders almost always lack
- We provide support to get the abrasive manager positively engaged with coaching
- We obtain and skilfully deliver 360 anonymised feedback on the abrasive conduct
- We coach specific, tailored strategies to rebuild productive workplace relationships
- We provide a 360 ‘pulse check’ after coaching to measure improvements and demonstrate ROI
What can you expect from specialist abrasive manager coaching?
- Improvements are quick: usually by the third coaching session
- In over 80% of cases, those improvements are permanent
- In the remaining cases, an occasional ‘top-up’ session is usually all that is needed
- Abrasive leaders are grateful for the investment in them
- The abrasive leader’s team can begin to work together productively and co-operatively, free from the distress and damage their abrasive conduct caused in the past
What does the coaching programme involve?
1
Briefing call with you
2
Introductory call with abrasive manager
3
Coaching session to prepare you to intervene with the abrasive manager
4
360 interview sessions with 6 to 8 co-workers (chosen by the abrasive manager and by you)
5
Preparation of confidential feedback report
6
360 confidential feedback session with abrasive manager
7
8 to 10 confidential conflict coaching sessions to address the abrasive conduct
8
‘Pulse check’ exercise with manager and co-workers after coaching has concluded
What is the total investment?
Our fees for this specialist coaching are £320 per hour, and the programme usually takes around 30 hours to complete. The total estimated investment required for the whole programme (including the “pulse check” follow-up) is therefore around £9,600.
You may want to compare this to the cost of not addressing workplace conflict, using our conflict calculator.
experts in conflict resolution
Meet the Coaches
Emma Gooding and Vanessa Crow are specialists in the field of workplace dispute resolution. They have 30 years’ combined experience in resolving high conflict disputes, are trained conflict coaches and have received specialist training in the Boss Whispering™ method of coaching abrasive leaders.
Either Emma or Vanessa would be delighted to speak to you (completely without obligation) to discuss your situation, and whether abrasive leader coaching is the right thing for your organisation.
