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Traditionally, most organisations have resolved conflict using the punitive trio of disciplinaries, grievances and investigations.  The problem with these processes is that they focus on

Workplace mediation is a process which is used by organisations to help resolve difficult interpersonal issues and conflicts at work. The mediation will be conducted

Common abrasive manager behaviours Abrasive managers. We’ve all met at least one. Regrettably, some of us have met several. There is a spectrum of abrasive

Myth 1 – Abrasive leaders are usually men A topical one, this (wink) When asked to visualise an abrasive manager, most people imagine a man

Have you ever thought about the traits you have when you are experiencing conflict? In our conflict coaching sessions, we explore the different conflict styles.

As humans, instinct and evolution has taught us to protect ourselves whenever we feel threatened. Our amygdala, one on each side of the brain, are