meet the team
Emma Gooding and Vanessa Crow specialise in helping clients resolve and prevent conflict in the workplace.
an opportunity for change
Vanessa began her human resources career at a global investment bank, before moving on to a well-known insurer and finally becoming an agile human resources consultant.
During a career span of over 20 years in human resources, she has spent countless hours dealing with the fall-out from workplace conflict, including:
Vanessa began tracking the financial and human cost to business of these workplace disputes. She became convinced that what was needed was early intervention to manage and prevent conflict, rather than just focusing on resolving it.
Following her passion for early intervention in workplace conflict, Vanessa trained as a conflict coach (CINERGY™ Conflict Management Coaching Method). She is also certified in Conflict Dynamics™ Profiling.
Like Emma, Vanessa has a specialist interest in coaching abrasive leaders. She is also an accredited workplace mediator.
meet the team
Inspired by “A Few Good Men” and “The Pelican Brief”, Emma decided at an early age to become a litigator. She spent 10 years working for City law firms in London, New York and Hong Kong. The work was exciting and glamorous, but at the end of a case Emma was always left with an uncomfortable feeling – that the only real winners in litigation were the lawyers.
The turning point for Emma came after she worked on a high profile employment case between former directors of a global company. An entire team had departed for a competitor, amidst allegations of:
The dispute was played out in public, over more than two years. It cost both sides hundreds of thousands of pounds in legal fees, and seriously damaged their reputations.
Emma became convinced that early dispute resolution would be a far better way of resolving employment and workplace disputes. She became a CEDR accredited mediator in 2008, and has been mediating employment and workplace disputes ever since.
Emma has been named a Leading Mediator in the UK by Legal 500 in both 2022 and 2023.
Emma is also an experienced mediation trainer. She and Vanessa work with clients to set up internal workplace conflict resolution schemes (including training internal workplace mediators).
As well as resolving workplace disputes through mediation, Emma helps clients manage early-stage conflict. Like Vanessa, Emma is a CINERGY™ trained conflict coach. She has a particular specialism in abrasive leader coaching.